Medicaid Service Coordination assists people with intellectual and developmental disabilities in gaining access to services and supports in their communities.

Though there are many responsibilities of the Medicaid Service Coordinator (MSC), those listed below capture the crucial roles that the MSC plays in the life of a person:

  • Life Planning: The Life Planning process is documented in the Individualized Service Plan (ISP) – a person-centered document that provides a profile of the individual, the valued outcomes they are striving to achieve, and the services they use to attain these outcomes. The MSC works with the individual, the family/advocates, and service providers to develop a plan that is a reflection of each person and his or her pursuits.
  • Linking to Resources: The MSC looks within the community of the individual to obtain resources that promote the person’s interests, talents, hobbies, skills, needs, desires, and dreams. These resources could include recreation and entertainment venues, day programs, employment, housing, adaptive equipment, self-advocacy organizations, financial assistance, community habilitation services, respite, self-directed services and emergency/disaster planning.
  • Advocacy: The MSC advocates for the health, safety, and rights of the people with whom they work.


Community Habilitation offers the opportunity for people with intellectual and developmental disabilities to live at home more independently and more safely. A trained Community Habilitation Direct Support Professional works with individuals in their homes and communities to develop skills to manage day to day needs as well as to pursue hobbies/interests and to increase social opportunities. Such activities include going shopping; learning to cook nutritious meals; learning to use public transportation; developing skills to take better care of one’s self and home; as well as exploring social and recreational activities that lead to a more fulfilling life.